🔒 Data Protection

X99o Privacy Policy

Your personal information is our highest priority. This Policy transparently explains how every piece of data you share with x99o is collected, used, and kept secure.

Last Updated: January 2026 SSL encrypted Read in Bengali
Important: By using the x99o platform, you are deemed to have accepted this Privacy Policy. You will be notified in advance of any changes to the Policy.

01 Policy Overview & Scope

X99o ("we", "us", "our") takes your privacy seriously. This Privacy Policy ("Policy") explains how we collect your personal information, why we collect it, where it is stored, and how we keep it secure.

This Policy applies to the x99o website, mobile application, and all associated services. It takes effect whenever you use our platform.

1.1 Policy Updates

This Privacy Policy may be updated from time to time due to business changes, new technologies, or legal requirements. You will be notified of significant changes via your registered email or through a platform notice. Continued use of the platform after any update constitutes acceptance of the revised policy.

1.2 Legal Basis

X99o complies with international data protection standards. The legal bases for our data processing are: your consent, performance of a contract, legal obligations, and legitimate business interests.

02 What information we collect

From creating your x99o account to playing games, we collect certain information at various stages. Details are provided below:

2.1 Information Provided Directly

Data Types Reason for Collection Required?
Full Name Identity Verification (KYC) Yes
Date of Birth Age Verification (18+) Yes
Mobile Number OTP verification and communications Yes
Email address Account security Yes
Current Address KYC and transaction verification Yes
National ID / Passport Identity & Age Verification For withdrawals
Payment Information (Mobile Banking / Nagad Number) Transaction Processing Yes

2.2 Automatically Collected Information

When you use x99o, certain information is collected automatically:

  • IP address and approximate geographic location
  • Device Type, Operating System & Browser Version
  • Login time and location
  • Gaming Activity & Transaction History
  • Session duration and navigation patterns
Automatically collected data is primarily used to ensure platform security and detect unusual activity.

03 How we use your information

X99o uses your information only for specific, lawful purposes. We never sell your data or use it for unnecessary purposes.

3.1 Primary Purposes of Use

  • Account management: Registration, login, password recovery, and profile updates.
  • Transaction Processing: Processing deposits, withdrawals, and bonus payouts.
  • Identity Verification: Completing the KYC process and verifying age.
  • Customer Support: Resolving issues, handling complaints, and providing support.
  • Security: Detecting fraud, preventing money laundering, and keeping your account secure.
  • Promotions: Sending you tailored offers and bonuses (based on your consent).
  • Analytics: Improving platform performance.

3.2 Marketing Communications

You can opt out of promotional emails or SMS at any time. Go to your account settings to update your notification preferences, or contact our support team.

Our Commitment: We never send spam without your consent. Every marketing message includes an option to unsubscribe.

04 Data Sharing & Third Parties

X99o never sells your personal information to third parties. However, limited data may be shared in certain circumstances:

4.1 Data Sharing Scenarios

  • Payment Processors: Mobile Banking, Nagad, Rocket — used solely to process transactions.
  • KYC service provider: Limited document details for identity verification purposes.
  • Law enforcement agencies: Under a court order or legal obligation.
  • Audit body: Subject to regular review by the licensing regulatory authority.
  • Technology Partners: Cloud storage and security services — under strict confidentiality agreements.
All third-party partners are required to comply with x99o's privacy standards. No partner may use your data independently.

05 Data Retention & Duration

How long your data is retained depends on the type of information and the purpose for which it was collected.

5.1 Retention Period

  • Account data: for the duration of the active account + 5 years after closure
  • Transaction records: 7 years (financial regulatory requirement)
  • KYC documents: 5 years after account closure
  • Communication History: 3 Years
  • Cookies and log files: 90 days

5.2 Data Storage Location

Your data is stored on secure cloud servers using industry-standard encryption. All data centres comply with international security standards (ISO 27001).

06 Cookie policy

X99o uses cookies and similar technologies to enhance your browsing experience.

6.1 Cookie Types

Cookie type Purpose Duration
Essential cookies Login session, security token Cleared at end of session
Functional cookies Language Preference, Theme Settings 1 year
Analytics Cookies Traffic Analysis & Page Performance 90 days
Security Cookies Fraud Detection 30 days

6.2 Cookie Controls

You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may limit certain features, such as maintaining your login session.

07 Your rights

Every x99o user has the following rights regarding their personal information:

Right to Access

You can find out at any time what information we hold about you. Submit a data access request through our support team.

Right to Rectification

To correct inaccurate or outdated information, use your profile settings or contact support.

Right to Erasure

Upon account closure, you may request deletion of data that is not subject to legal retention requirements.

Right to Object to Processing

You may object to your data being used for marketing or any other specific purpose.

Right to Data Portability

You may request an export of your own data in a structured, readable format.

Right to Restrict Processing

Under certain circumstances, you may request that processing of your data be temporarily restricted.

We aim to respond to rights requests within 30 days of receipt.

08 Security Measures

X99o uses multiple layers of security to keep your data safe. Security is not just a feature for us — it is the foundation of our business.

8.1 Technical Safeguards

  • 256-bit SSL/TLS encryption — on all communications
  • AES-256 encryption — on stored data
  • Two-Factor Authentication (2FA)
  • Real-Time Unusual Activity Detection
  • Regular Security Audits & Penetration Testing

8.2 Organizational Safeguards

  • Only authorised staff may access your data
  • All staff sign confidentiality agreements
  • Data Access Logs Are Reviewed Regularly
User Responsibilities: Keep your password and login credentials completely private. Do not share them with anyone. If you notice any suspicious activity, contact support immediately.

09 Protection of minors

X99o is strictly prohibited for users under 18. Our Privacy Policy completely forbids the collection of data from minors.

Date of birth is verified at registration, and age is confirmed through the KYC process. Any account found to belong to a minor is immediately suspended and all associated data is deleted.

If you believe a minor is using x99o, please notify our support team.

10 Contact & Complaints

For any privacy-related questions, concerns, or requests to exercise your rights, please reach out to us:

  • Email: [email protected]
  • Live Chat: Available 24/7 (log in to the platform)
  • Response Time: Within 72 hours
Our customer service team is ready to answer any data-related questions you may have.
We value your Your Privacy, Protected

X99o's data protection measures that keep you safe

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End-to-end encryption

Every transaction and piece of personal information you share is protected by 256-bit SSL encryption. No one can intercept your data.

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Your Data Is Never Sold

X99o never sells your personal information to third parties. Your data belongs to you — that is our core principle.

Transparent KYC Process

Identity verification is for security purposes only. KYC documents are stored on secure servers and are accessible only to authorized personnel.

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Your control

View, correct, delete your data, or opt out of marketing — all on your terms. Contact support at any time.

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Regular Security Audits

Independent security experts regularly review x99o systems to identify and address any vulnerabilities.

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Minor protection

Account registration by anyone under 18 is strictly prohibited. Rigorous age verification is active on every registration.

General FAQ

Frequently Asked Questions About Our Privacy Policy

Never. x99o does not sell users' personal data to third parties under any circumstances. Limited data may be shared with specific partners solely to deliver our services, and only under strict confidentiality agreements.

Yes. You can submit a data access request to our support team at any time. We will send you a complete report of your information within 30 days of the request.

Certain data (such as transaction records) must be retained for a specified period due to legal obligations. However, marketing and optional data are deleted immediately. Contact support for more details.

Your Mobile Banking/Nagad number and payment details are stored with AES-256 encryption. No staff member can view your full payment information directly — it is only visible in masked format.

Click the "Unsubscribe" link at the bottom of any promotional email, or update your notification preferences in your account settings. You can also contact our support team directly.
🚀 Play Safe

Start with Confidence at x99o

Your privacy is fully protected. Register now and enjoy a safe betting experience.

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